Fife Schools Technology

We often receive tech help requests where someone is not able to login, access an application, reach files on their My Documents, etc.

The first thing to try is to restart your computer.

It may sound simple but it is often overlooked.

For a number of reasons, your computer may have lost its network connection to a server or other network location. Restarting the computer usually restores those connections automatically.

If you try that and the problem continues, please contact us for assistance.

The past week’s weather gave us many opportunities to use our automated call system. This also gave us the opportunity to answer some questions about the system.

Read the FAQs here: http://www.fifeschools.com/depts/tech/help/CallSystemFAQs.html

Here is a phone tip for staff using district phones. If something doesn’t seem right about your phone such as calls going straight to your voicemail without ringing, give this a try:

Press the pound key four times (i.e. ####). That will reset your phone to the default settings.

Sometimes a phone may accidentally be set to the ”do not disturb” or “forward” settings and you may not know it. Pressing the pound key four times is an easy potential fix before asking for more help.