Fife Schools Technology

Today we had a phone and network outage at Hedden. Phones, email, and Internet access were down and unfortunately it took longer than expected to bring services back.

What happened?

Qwest is currently having a contractor bury fiber optic cable along 8th Avenue to connect Hedden (along with others in that area). Due to the unfinished construction and the wet weather, it appears some existing circuits got wet and “shorted out”. Once Qwest isolated the problem, they were able to repair the connection.

We were able to use our new phone messaging system, SchoolMessenger, to notify all Hedden families about the problem in case parents needed to reach the school by phone. It’s a great system!

We apologize for anyone inconvenienced by this outage.  A big thank you to the Hedden staff for being good sports.

I’ll be talking more about our fiber optic installation in an upcoming post.